Privacy policy

Privacy Policy

Last updated: October 2026

Green Tours CR respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit greentourscr.com, contact us, request information, or make a reservation for one of our tourism or travel services.

By using our website or providing information to Green Tours CR, you acknowledge the practices described in this policy.

1. Information We May Collect

The information we collect depends on how you interact with us and the service you request.

It may include:

  • Full name

  • Email address

  • Telephone or WhatsApp number

  • Billing information

  • Travel dates

  • Number of travelers

  • Ages of participants when relevant

  • Hotel or accommodation information

  • Pickup and drop-off locations

  • Flight information

  • Tour and activity preferences

  • Communications and customer service requests

  • Payment and transaction information

For certain services, we may also need additional travel information such as:

  • Nationality

  • Passport details

  • Identification information

  • Border-crossing information

  • Other information required by parks, transportation providers, immigration authorities, or government agencies

We only request this type of information when it is reasonably necessary to arrange or provide the requested service.

2. How We Use Personal Information

We may use personal information to:

  • Process and confirm reservations

  • Coordinate tours, activities, transfers, and boat transportation

  • Arrange pickup and meeting points

  • Communicate booking details and operational updates

  • Process or verify payments

  • Coordinate with guides, drivers, captains, parks, attractions, and other service providers

  • Complete required park, transportation, border, or government procedures

  • Provide customer support

  • Respond to questions and requests

  • Prevent fraud or misuse of our services

  • Maintain accounting and business records

  • Improve our website, services, and customer experience

  • Send marketing communications when permitted

3. Information Shared With Service Providers

Green Tours CR may work with independent local providers in order to operate reservations.

Depending on the service, this may include:

  • Tour guides

  • Transportation companies and drivers

  • Boat operators and captains

  • National or private parks

  • Attractions

  • Activity operators

  • Payment processors

  • Technology providers

  • Other tourism suppliers

We may provide these parties with the minimum information reasonably necessary to operate the customer's reservation.

For example, a transportation provider may need a passenger name and pickup location, while a border-related service may require passport or nationality information.

4. Shopify and Online Payments

Our website is operated using Shopify.

Shopify and payment providers may process information necessary to operate the website, checkout, payments, fraud prevention, and related services.

Payment card information is generally processed directly by authorized payment providers and is not stored by Green Tours CR in full card-number form.

Third-party providers process information according to their own privacy policies and security practices.

5. Cookies and Website Usage Information

Our website may use cookies, analytics tools, pixels, and similar technologies.

These technologies may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website interactions

  • Approximate location based on technical information

  • Referral source

We may use this information to operate the website, remember preferences, analyze website performance, improve our services, prevent fraud, and understand how visitors use the site.

You can control certain cookies through your browser settings or any privacy controls made available on our website.

6. Marketing Communications

If you choose to receive promotional communications from Green Tours CR, we may use your email address or other contact information to send travel information, tour suggestions, promotions, or related updates.

You may unsubscribe from promotional emails at any time using the unsubscribe option provided in those messages.

Operational messages related to an existing reservation are not considered marketing communications and may still be sent when necessary to provide the service.

7. Passport and Identification Information

Some services may require passport or identification information.

This may occur, for example, when information must be provided in advance for:

  • International border crossings

  • Immigration procedures

  • Government charges or permits

  • Certain transportation services

  • Park or attraction requirements

When this information is requested, Green Tours CR will use it for the purpose of arranging or complying with the requirements of the relevant service.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing booked services

  • Maintaining reservation records

  • Accounting and tax obligations

  • Legal compliance

  • Resolving disputes

  • Fraud prevention

  • Maintaining legitimate business records

The appropriate retention period may vary depending on the type of information and the reason it was collected.

9. Data Security

Green Tours CR takes reasonable administrative and technical measures to protect personal information.

However, no internet transmission, email system, messaging platform, or online database can be guaranteed to be completely secure.

Customers should avoid sending unnecessary sensitive information through unsecured communication channels.

10. Children's Information

Many of our tours and travel services are suitable for families and children.

Information about minors, such as name or age, may be collected when reasonably necessary to make or operate a family reservation.

Such information should be provided by a parent, legal guardian, or responsible adult.

We do not knowingly collect information directly from children for independent marketing purposes.

11. Third-Party Websites and Services

Our website may contain links to websites, booking platforms, attractions, transportation providers, rental companies, social media platforms, or other third-party services.

Green Tours CR is not responsible for the privacy practices of third-party websites or services.

Customers should review the privacy policy of any third-party website they choose to use.

12. Your Rights and Choices

Depending on the law applicable to you, you may have rights concerning your personal information, including the ability to request:

  • Access to information we hold about you

  • Correction of inaccurate information

  • Deletion of certain information

  • Restriction of certain processing

  • Withdrawal of consent where processing is based on consent

Some information may need to be retained when required for legal, accounting, security, fraud-prevention, or contractual purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The most recent version will be published on our website together with the applicable update date.

14. Contact Us

Questions or requests regarding your personal information can be sent to:

Email: info@greentourscr.com
WhatsApp: +506 7209 8971

Green Tours CR
Costa Rica