Terms of service

Booking Terms & Conditions

These Terms & Conditions apply to reservations and travel services purchased through Green Tours CR and greentourscr.com.

By making a reservation, the customer agrees to the conditions shown on the relevant service page, the booking confirmation, and the policies published on our website.

1. Services

Green Tours CR provides tourism and travel-related services, including:

  • Tours and activities

  • Private transfers

  • Boat transportation

  • Parking reservations

  • Custom itineraries

  • Travel planning services

  • Other tourism services offered through our website or directly by Green Tours CR

Some services may be operated in cooperation with independent guides, transportation companies, captains, parks, attractions, or other local providers.

2. Reservation Information

Customers are responsible for providing accurate information when making or coordinating a reservation.

Depending on the service, this may include:

  • Full name

  • Contact information

  • Travel dates

  • Number of participants

  • Ages of participants when relevant

  • Hotel or accommodation information

  • Pickup and drop-off locations

  • Flight information

  • Nationality

  • Passport or identification information when legally or operationally required

Incorrect or incomplete information may affect our ability to provide the reserved service.

3. Prices and Payments

Prices are shown in the currency indicated on the website, quotation, or booking confirmation.

A reservation is considered confirmed once the required payment or deposit has been received and Green Tours CR has confirmed the service.

Depending on the reservation, the customer may be required to pay:

  • Full payment at the time of booking

  • A deposit followed by a remaining balance

  • Entrance fees or government charges separately

  • Additional services or charges directly to a provider

Any applicable payment conditions will be communicated as part of the reservation.

4. Availability

All services are subject to availability.

Submitting payment through the website does not override limitations imposed by park capacity, transportation availability, weather conditions, border regulations, guide availability, or other operational restrictions.

If a service cannot be provided as originally booked, Green Tours CR will contact the customer to discuss an alternative, rescheduling, or other appropriate solution.

5. Schedule and Operational Changes

Tour times, routes, activity order, pickup schedules, boat departures, wildlife sightings, snorkeling conditions, border-crossing times, park access, and similar operational details may be affected by circumstances outside our direct control.

These may include:

  • Weather

  • Road conditions

  • River or sea conditions

  • Traffic

  • National park regulations

  • Government requirements

  • Border procedures

  • Temporary closures

  • Safety conditions

  • Supplier availability

Green Tours CR and the operating provider may make reasonable changes to the route, schedule, or order of activities when necessary for safety or operational reasons.

6. Wildlife and Natural Conditions

Wildlife sightings are natural and cannot be guaranteed.

The presence of animals, visibility, weather, water conditions, volcanic activity, and other natural phenomena vary from day to day.

Green Tours CR does not guarantee specific wildlife sightings or natural conditions unless expressly stated otherwise.

7. Third-Party Providers

Some services require Green Tours CR to work with independent guides, drivers, captains, hotels, parks, attractions, transportation companies, or other tourism providers.

Customers must comply with the safety rules, schedules, capacity restrictions, and operating requirements of the provider responsible for the relevant service.

Green Tours CR will make reasonable efforts to coordinate these services correctly and communicate important information to the customer.

8. Customer Responsibilities

Customers are responsible for:

  • Arriving at the agreed meeting point or pickup location on time

  • Providing accurate reservation information

  • Carrying appropriate identification and travel documents

  • Following guide and operator safety instructions

  • Bringing appropriate clothing and personal items for the activity

  • Informing Green Tours CR in advance of relevant mobility, medical, or participation limitations

Customers traveling internationally are responsible for ensuring that they meet the passport, visa, entry, exit, immigration, and other legal requirements applicable to their nationality and travel plans.

9. Minors

Children and minors must be supervised by a responsible adult unless otherwise specified.

Age, height, weight, or other restrictions may apply to certain activities for safety or insurance reasons.

It is the customer's responsibility to provide accurate participant ages when requested.

10. Cancellations and Refunds

Cancellations and refunds are governed by our Cancellations & Refund Policy and by any special conditions stated for the specific service.

Certain entrance fees, reservations, supplier payments, or government charges may be non-refundable once confirmed or issued.

11. No-Shows and Late Arrivals

Failure to arrive for a confirmed service without prior notice may be considered a no-show and may result in loss of the amount paid.

If a customer is late, Green Tours CR and the operating provider will make reasonable efforts to assist, but tours, boats, park entrances, transfers, or other scheduled services cannot always be delayed.

12. Safety

The safety of customers, guides, drivers, captains, and staff is a priority.

Green Tours CR or the operating provider may modify, delay, suspend, or cancel an activity when conditions are considered unsafe.

Customers must follow reasonable safety instructions given by guides, drivers, captains, park authorities, and other authorized personnel.

13. Website Information

We make reasonable efforts to keep descriptions, prices, images, schedules, and other website information accurate.

However, tourism services may change due to seasonality, operating conditions, provider requirements, or other circumstances.

If we identify a significant error affecting an existing reservation, we will contact the customer to clarify the situation before providing the service whenever reasonably possible.

14. Personal Information

Personal information provided during a reservation is handled according to our Privacy Policy.

Some information may need to be shared with service providers or authorities when necessary to operate the reservation.

15. Applicable Law

These Terms & Conditions are governed by the laws of Costa Rica.

16. Contact

Questions regarding a reservation or these Terms & Conditions can be sent to:

Email: info@greentourscr.com
WhatsApp: +506 7209 8971

Green Tours CR
Costa Rica