Refund policy

Cancellations & Refund Policy

At Green Tours CR, we understand that travel plans can change. The following conditions apply to tours, activities, and other services booked through our website, unless a specific service clearly states different cancellation terms.

Tours and Activities

Cancellation requests must be submitted at least 48 hours before the scheduled activity time.

To request a cancellation, please contact us at info@greentourscr.com or via WhatsApp at +506 7209 8971.

Please include the reservation name, service booked, and date of the activity.

Cancellation requests are reviewed according to the circumstances of each reservation. Valid reasons may include illness, road closures, or other significant circumstances that reasonably prevent the customer from participating.

Green Tours CR may request additional information when appropriate.

Approved Refunds

When a cancellation meets the applicable conditions and a refund is approved, Green Tours CR will normally initiate the refund within 3 days.

The time required for the funds to appear in the customer's account may vary depending on the bank, card issuer, or payment provider.

Custom Itineraries and Multi-Service Reservations

For custom itineraries and trips involving multiple reserved services, cancellation requests must be submitted at least 30 days before the scheduled travel date.

Cancellations requested less than 30 days before the travel date may be non-refundable.

These services often require advance reservations and payments to third-party providers, including transportation companies, guides, private parks, attractions, and other suppliers. Many of these providers do not offer refunds close to the travel date.

Third-Party Services and Non-Refundable Fees

Some reservations may include entrance tickets, transportation services, park fees, supplier reservations, or other third-party costs.

When a third-party provider has a non-refundable policy or Green Tours CR has already made a non-recoverable payment to secure the reservation, that portion of the booking may be excluded from the refund.

When applicable, Green Tours CR will explain these conditions according to the specific reservation.

Changes Due to Operational Conditions

Weather, road conditions, ocean conditions, national park regulations, temporary closures, border conditions, or other circumstances outside the control of Green Tours CR may require changes to the schedule, route, or order of activities.

Whenever reasonably possible, we will attempt to provide a suitable alternative before cancelling the service entirely.

Contact

For cancellation or refund questions, please contact:

Email: info@greentourscr.com
WhatsApp: +506 7209 8971

Please include the name used for the reservation, the service booked, and the service date so we can assist you efficiently.